Terms & Conditions

General Information:

Please remember that colors will vary depending on your monitor resolution. Certain times we may post you a 'nearest match' colour of hair if your requested one is out of stock, we will always email you before we do this. This also applies to hair length subject to availability. European Hair is a natural product and some stock is virgin some is dyed. Colours do vary between batches. Although we try our best to ensure goods reach you on time, to be certain you can email us to check if the item is in stock. We cannot be responsible once the item has been dispatched. We accept the following methods of payment: Visa, Mastercard, Eurocard, Electron, Switch and Solo or you can print your order and pay by cheque (payable to images). Please note that we will no longer accept orders from people using a free web based type email address. This is a fraud prevention policy and helps us to keep out prices as low as possible.

Returns Policy:

All hair returns must be in original ties and unopened. Any hair returns that have been purchased as the wrong colour or length will be exchanged only. Equipment can only be refunded if faulty. Returns must be received within 21 days of purchase to qualify for credit note or exchange. Postal charges will not be refunded if incorrect order has been made and goods are not faulty. All goods must include original invoice number when returning. Adhesive returns cannot be accepted once bag has been opened. All faulty goods will be exchanged upon receipt of goods.

Please send all returns to:
Images, 8 Mealhouse Brow, Stockport, SK1 1JP, UK
Telephone 0161 429 8924
Privacy Policy


We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes:
your name
address
phone number
email address
credit/debit card details

We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should contact us.